32 Articles

Tech News Articles

Breaking news, product launches, acquisitions, and industry updates from the technology world.

Stop Treating Your SaaS Users Like a Single Customer
Tech News 4 min read

Stop Treating Your SaaS Users Like a Single Customer

I spent three months last year watching a client's churn rate stubbornly sit at 18% while their retention team sent the same "we miss you" email to literally everyone. Same template. Same timing. Same message. I kept thinking: these people are engineers—they understand distributi...

We're Building Payment Systems Without the Receipts
Tech News 4 min read

We're Building Payment Systems Without the Receipts

Last year, I spent three weeks debugging a payment flow that "worked" in staging but mysteriously failed for certain merchants in production. The logs showed the transaction went through. The database confirmed the charge. But when the merchant disputed it, we couldn't prove what...